In the Midst of COVID-19.
NewTek, part of the Vizrt Group, recognizes that the solutions we provide and support are mission critical for many of our customers and partners. As an international organisation with expert local presence spanning the globe, we understand the impact of these challenging times and remain committed to ensuring that we can support all of our customers as they perform the vital task of keeping their audiences informed.
The NewTek Global Support organisation has undertaken emergency protocols to ensure continuity of service without disruption. These involve:
- Adherence to local and global health guidance
- An immediate limitation of business travel
- Increased remote-working across all regions
- Daily monitoring of individuals health status
- Commitment to SLA adherence
(including 24x7 where appropriate)
We are proud to stand with you as we all take care of our people and our operations, so that together, we may continue to serve your audiences and customers.
Need assistance? We are here to help.
- Extensive online knowledge base
- Ever-growing library of online training videos and other learning resources
- Email support using our online Support Request
- Live online chat support with our product specialists
- Remote hardware diagnosis
Online Knowledge Base
Find answers to your operational questions, troubleshooting guides and how-to tips.
YouTube
Channel
Visit our YouTube Channel for tutorial videos, product demonstrations, user stories, tips and techniques.
User Forums
Join the conversation, get answers, learn techniques and share ideas with users like yourself.
Downloads
Download the latest software updates, user guides, codecs & utilities.
登録
Register your product to receive update information and gain access to support resources.
Request
Support
Use our contact request form for personalized service. We will respond to your request as soon as possible (usually within two business days).
Live Customer Support
Monday - Friday
9am - 5pm CST
Saturday
10am - 2pm CST
ProTek Support**
Global: +1-210-370-8452
US Toll Free: 800-862-7837
**ProTek support available by contract. Contact NewTek sales or your dealer for details.
International Support
British Isles & Nordic Countries
Monday - Friday
9:00 to 17:30 GMT
Asia Pacific Region
Please contact your reseller for local support and service. [email protected]
Western Europe & South Africa
Provided by 3D Storm
Monday - Friday
10:00 to 17:00 CET
Phone: +33 (0) 557-262-262
Fax: +33 (0) 557-262-261
[email protected]
https://www.3dstorm.com/en/
Latin
America
Please contact your reseller for local support and service.
Israel
Provided by NMP Solutions
Sunday - Thursday
9:30 to 17:00 IST
Phone: +972-3-648 2345
Fax: +972-3-736 4111
[email protected]
Africa & Middle East
Provided by MediaCast
Sunday - Thursday
9:00 to 18:00 GST
Phone: +971 4 4392383
[email protected]
LightWave 3D® Support
NewTek LightWave 3D is the Emmy Award winning computer graphics software used for visual effects in film, television, motion graphics, video games and more.
- Website: https://www.lightwave3d.com
- Online Resources: https://www.lightwave3d.com/support
- Email Contact: [email protected]
Support Resources
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NewTekには世界中にリセラーを配置したネットワークがあります。そこの全員が当社製品の専門家であり、ビデオプロダクションとストリーミング業界のプロです。
このツールを使用してお近くのNewTekのリセラーを見つけてください。